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Access and family
ARC aims to be accessible and welcoming to everyone, and we are committed to making your visit as easy and enjoyable as possible.

 

Mobility
All public areas in ARC have disabled and wheelchair access with adapted toilets on every floor. Our staff are happy to help with the use of the lift and to provide any other assistance required.
Please advise the Box Office of your requirements when booking your tickets. There are designated areas for wheelchair users in each of the venues, and seats for accompanying guests can be reserved alongside, provided advance notice is given.

 

Guide/Hearing dogs
If you wish to take your Guide/Hearing dog into a performance, please let us know when booking your ticket. We can arrange for an adjacent seat to be kept free.

 

Assisted hearing facilities
An induction loop system is available in The Point, Theatre and Cinema, as well as at the Box Office counter. A portable system can be set up in the Studio or Meeting Room, so please inform us in advance if you are attending an event and would like this to be available. Headsets can be picked up from the Box Office free of charge. Please return to a member of Front of House staff after the performance.

 

Carers policy
We understand that some customers may need the assistance of another person to help them visit ARC, and therefore we offer a free ticket to carers accompanying customers. To qualify for free tickets for your carer, you must meet one or more of the following criteria:

• Be in receipt of the disability living allowance or attendance allowance
• Be a registered blind person

To register please contact ARC’s Box Office with proof of either of the above via email to box.office@arconline.co.uk or by post to:

Carers Registration Scheme
ARC
Dovecot Street
Stockton on Tees
TS18 1LL

Once you have registered, you will be entitled to one free ticket for your carer each time you visit. If you work for an organisation who intends to bring users who require assistance during their visit to ARC, you can also register by emailing or writing to us with the following information:

• The group(s) your organisation works with
• The type of assistance the participants of the group would require and ratio of carers to users
• The contact details of the person authorised to organise such activities

If you have any questions, please contact the Box Office on 01642 525199 or by email box.office@arconline.co.uk

 

Families
ARC welcomes families, actively encouraging parents and guardians to bring children along to performances and activities. ARC offers a diverse family programme for children of all ages to enjoy with bedtime stories and bestsellers brought to life by award-winning theatre companies, as well as dedicated activities for children from 0 upwards.

ARC has plenty of seating and open spaces for pushchairs and family groups. For performances and activities aimed at under 5s, there will be a designated area for pushchairs in the foyer. Please note that pushchairs and bulky car seats cannot be taken into performances. Baby changing facilities are located by the ground floor toilets.