You can collect your tickets from the Box Office at anytime before the show, even up until the start of the show.
Please note tickets bought through ticket agents, e.g. Ticketmaster, See, can only be collected on the night of the show.
We will normally only offer refunds as the result of an event being cancelled.
If an event has sold out we can offer a refund only once we have been able to resell your tickets, and only at our discretion (£1 handling fee per ticket applicable).
To get replacement tickets simply bring your order confirmation email to box office and we can reprint your tickets. If you can’t find the email with your e-tickets you can download these from your online account.
Yes. Gift vouchers can be purchased online or via the Box Office.
If an event is Unreserved Seated it means that there is enough seating to accommodate every customer however seating is unallocated so you can only select your seat on the night. All of our spaces have some accessible seating, please contact us at the earliest convenience if you have a query about accessible seating.
Concession tickets are subject to availability and vary from event to event. Our Cinema offers concessions for Over 60’s, Students and those in reciept of Income Support on all standard screenings. Please see individual event listings for information about concessions for those events.
No, we don’t have our own car park but there are a number of car parks nearby.
Once you have booked your ticket(s) for a Pay What You Decide, you simply collect your ticket 15mins before the show is set to start. Then enjoy the show and afterwards simply pay what you feel the show was worth either by cash on the exit or via card at Box Office.
If the Pay What You Decide event you have booked for is taking place online we will normally display the information of how to donate at the end of the event, and we email customers who have booked with a link to donate online. You can also call our Box Office on 01642 525199 following the event to make a donation over the phone.