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What we're doing to make our building COVID secure

We reopened our building to the public on Monday 7 September in a way that is safe for all our staff and visitors. We have risk assessed all our activity from the way artists and community groups use spaces in our building, to the way we sell a cup of coffee or glass of wine at No 60, and how audiences are seated in our cinema. As further activities and events are introduced to our programme, we will continue to update this page with new information. Here are some things to look out for:

Hand sanitiser stations:
Hand sanitiser stations are situated at the entrance, and other key points in the building.

Social distancing:
Social distancing is in place throughout our building, from foyers and No 60 to our cinema and spaces where classes are held. This includes the use of the theatre stage for some of our most popular classes to ensure social distancing can be maintained. We will have staff on hand to offer assistance as well as floor markings and signs making clear the location of queuing areas or one way systems.

Reserved seating:
All our cinema screenings use reserved seating to guarantee social distancing can be maintained while audiences enjoy the latest film releases. This means screenings are sold to a much smaller capacity with fewer seats available to book. We recommend advanced booking wherever possible.

Updated cleaning schedule:
A stricter cleaning schedule is in place, including measures such as increased cleaning of frequently touched surfaces, for example door handles and bannisters. This includes staff only areas to ensure the whole building remains COVID secure.

We have introduced e-tickets which are emailed directly to customers after they make a booking and can easily be scanned from a customer’s smart phone screen to limit contact between staff and customers and reduce queuing at the Box Office.

Contactless and card payments:
We are asking all customers visiting ARC to use contactless or card payments at box office and No 60 in order to reduce contact between customers and staff. Cash will not be accepted at Box Office and No 60.

Revised session times:
We have revised the start times of some regular activities to provide greater gaps between sessions allowing us to better manage the flow of people through foyers.


Watch as our Customer Services Manager Alan tells you a bit more about your visit to the building:


What to expect when you visit us.

We took some time to catch up with our Customer Services Manager, Alan, while he explained a little bit about what visiting ARC will be like after we reopen on Monday at 12pm. We look forward to welcoming you back to our building soon.

Posted by ARC Stockton Arts Centre on Saturday, 5 September 2020