ARC’s building is open: See our current opening times.

Below you can see details of some of the measures we’re taking to keep you safe when you pay us a visit. We continue to review our risk assessments and COVID-secure procedures, and our main priority is still to keep our customers, artists and staff safe while we transition back towards full capacity.

The COVID-secure procedures which remain in place at ARC are:

Face masks

When you visit ARC you will need to continue to wear a face mask. The latest Government guidance makes it mandatory for anyone in theatres and cinemas to where a face mask unless they have a legitimate exemption, or when eating or drinking. Our staff will also continue to wear a face mask while at ARC to help ensure everyone’s safety.

COVID Passports

Government guidelines now make it a requirement for anyone attending an indoor event with a capacity of more than 500 people to provide a valid COVID passport or alternatively proof of a negative lateral flow test as a condition of entry. A COVID passport is required each person in your party will need their own COVID passport/proof of a negative lateral flow test result.

For events, screenings, and activities with a capacity below 500 a COVID passport or proof of negative lateral flow test will not be required.

Upcoming events which require a COVID passport/proof of a negative lateral flow test are:

Normal Service is Resumed – The Wildcats Say It’s Christmas! Thu 16 Dec, 8pm
Normal Service is Resumed – The Wildcats Say It’s Christmas! Fri 17 Dec, 8pm
Normal Service is Resumed – The Wildcats Say It’s Christmas! Sat 18 Dec, 8pm

How can I get a COVID passport?

You can get an NHS COVID Pass digitally through the NHS App or the online NHS COVID Pass service using your NHS login.

You can also download your NHS COVID Pass as a PDF or get it sent you in an email.

Click here to find out more about getting a digital COVID pass on the NHS website.

If you cannot apply digitally using the NHS App or online service, you can ask for an NHS COVID Pass letter to be sent to you in the post.

Click here to find out more about COVID pass letters on the NHS website.

How do I show proof of a lateral flow test?

We can only accept test results registered via the website, or by calling 199 if you are unable to report the result online. After registering your test you will be sent a text message which you will need to show to gain entry. Photographs of lateral flow tests, or physical lateral flow tests will not be accepted as proof of a negative test result.

Click here to find out more about registering your negative lateral flow test result.


ARC’s venues all comply with REHVA Covid-19 Guidelines on HVAC systems. This means we will do not recirculate air in our spaces. Our systems use an external air supply which is then double filtered. We have a regular maintenance programme in place for replacement filters.

Test and Trace

So we can continue to support the effort to trace close contacts and reduce the rate of new infections of COVID we will continue to display the NHS Test and Trace QR codes at the entrance to our building. We encourage everyone paying us a visit to continue checking in using the app or leave their details with our Box Office team to aid with Test and Trace.

Social distancing

Wherever possible doors to our performance spaces will open 30 minutes before the advertised start time of the performance to reduce queuing and large crowds gathering in the foyer spaces.

We ask all customers to be aware of each other’s personal space, and maintain social distancing when queuing or moving around the building.

Hand sanitiser

Hand sanitiser dispensers will remain in place around the building, we ask anyone visiting ARC to continue to make use of these as they move through the building. These are great for helping reduce the spread of cold and flu too, not just COVID.

Cleaning procedures

We have always prided ourselves on maintaining a clean building, but introduced additional cleaning regimes to ensure we were COVID secure. These included more regular cleaning of door handles, banisters, tables, chairs, and other regularly touched surfaces. These measures will remain in place.

Protective screens

Protective screens will remain in place at the Box Office, and on our bars.


E-tickets (emailed to your phone) were introduced to minimise contact between staff and customers, and we will continue to use e-ticketing across all our events and activities. Please select the e-ticket option when buying your tickets if you can.

Contactless and card payments

Contactless and card only payments were also introduced to minimise contact. ARC will continue to only accept payment at the Box Office, No 60 café bar and bar by debit or credit card – cash will not be accepted.

If you do not have a bank account, please talk to our Box Office staff about alternative forms of payment.

Online access to events and activities

We know that not everyone is able to, or comfortable to return to, the building yet. We will continue to offer online access to as many of our live events, workshops and classes as possible.

Risk assessments

We have a rigorous system of risk assessments in place for everything we do, and these are regularly reviewed and updated. We will continue to consider COVID as a risk when looking at the controls and mitigations we need to put in place.

If you have any concerns, please get in touch with our Box Office team by calling 01642 525199 or by emailing [email protected] or email our Operations Director, Shaun Dowd on [email protected].

COVID Access for Shielding Communities

We recognise that whilst Government restrictions have lifted, and venues like ARC are operating with full capacities, there are still many people who are unable to visit public buildings. We want to do everything we can to enable shielding communities to continue access ARC’s creative programme, particularly as we head into the winter and seeing cases rise. Find out more about how we can help with visiting the building and digital access to events and activities here.