ARC’s building in now open: See our current opening times.
Below you can see details of some of the measures we’re taking to keep you safe when you pay us a visit. We will continue to update these in line with the latest Government guidelines.
We recently announced our plans for stage 4 of the Government’s road map out of lockdown. See what measures will be in place when we reach stage 4.
Hand sanitiser stations:
Hand sanitiser stations are situated at the entrance, and other key points in the building.
Signing in with the NHS COVID-19 app
We will ask everyone visiting our building to sign in the the NHS COVID-19 app. You will find QR codes, which work with the Check in at venue feature of the app, as you enter the building. If you are unable to use the NHS COVID-19 app we will ask you to provide these details manually. (These details will only be used for the purpose of providing a record of visitors to our building for test and trace.)
Social distancing is in place throughout our building, from foyers and No 60 to our cinema and spaces where classes are held. This includes the use of the theatre stage for some of our most popular classes to ensure social distancing can be maintained. We will have staff on hand to offer assistance as well as floor markings and signs making clear the location of queuing areas or one way systems.
All our cinema screenings use reserved seating to guarantee social distancing can be maintained while audiences enjoy the latest film releases. This means screenings are sold to a much smaller capacity with fewer seats available to book. We recommend advanced booking wherever possible.
Updated cleaning schedule:
A stricter cleaning schedule is in place, including measures such as increased cleaning of frequently touched surfaces, for example door handles and bannisters. This also includes staff only areas to ensure the whole building remains COVID secure.
We have introduced e-tickets which are emailed directly to customers after they make a booking and can easily be scanned from a customer’s smart phone screen to limit contact between staff and customers and reduce queuing at the Box Office.
Contactless and card payments:
We are asking all customers visiting ARC to use contactless or card payments at box office and No 60 in order to reduce contact between customers and staff. Cash will not be accepted at Box Office and No 60.
We have introduced an app to make ordering your drinks from your table when you visit us easier. You will find a QR code on your table when you visit us with a link to the app.
Revised session times:
We have revised the start times of some regular activities to provide greater gaps between sessions allowing us to better manage the flow of people through foyers.
Watch as our Customer Services Manager Alan tells you a bit more about your visit to the building: