We recognise that whilst Government restrictions have lifted, and venues like ARC are operating with full capacities, there are still many people who are unable to visit public buildings.

We want to do everything we can to explore how we can help shielding communities to continue to access ARC’s creative programme, particularly as we head into the winter and seeing cases rise.

Visiting the building

Whilst we still have many things in place to reduce the risk of COVID (which you can see here) we know that people from shielding communities may need more information about visiting in order to feel comfortable attending.

We are offering a bespoke enquiry and booking service to anyone shielding, to help answer questions and put arrangements in place to support your visit.

You can call the Box Office on 01642 525199, or email [email protected] to arrange a call back. A member of staff will be able to talk through what might be possible, including the following:

  • The best time to arrive, to avoid crowds
  • Entry via the Stage Door if that’s preferable to using the main entrance
  • Arranging a place for you to wait that is socially distanced from other customers
  • Entry to the venue
  • Socially distanced seating where possible
  • Arrangements for purchasing refreshments to avoid queues
  • Toilet locations, to avoid crowds

There is no obligation to book a ticket during the call, as the intention is to share information to help you make a decision about whether to visit ARC.

Specific arrangements will vary from event to event.

Digital access

We are continuing to offer digital access to as many of our events and activities as possible, as well as some work made specifically for enjoying digitally, such as What’s On Your Mind.

For live events, we have to gain permission from the performers so we are not able to live-stream everything. Generally, if you book a ticket to watch a live show online, you will have access to it for up to seven days afterwards so can choose when to watch it. Sometimes shows are only available at the ‘live’ time – again, this is at the discretion of the performers.

We are offering online access to some of our regular classes and workshops, where it is possible for people to take part from home.

You can see what’s available digitally here.

We will continue to keep all measures under review, and welcome feedback if there are other things you would like us to consider.